Nothing is more annoying than a PC that suddenly stops working as it should. You can rely on the tips found on the internet for all sorts of breakdowns. But sometimes that's not enough. Therefore, you'll need the help of an expert for remote PC assistance. But do you know how it works?
In this article we will give you tips to help you repair your PC remotely.
What do you need for remote PC assistance?
Restoring another computer via remote PC assistance has become commonplace. A technician can be called from across your country or around the world to diagnose and repair computer problems. To do this, you will need:
- A computer,
- An Internet connection (or corporate WAN connection ) to Twitter,
- A remote support desktop software.
Here below is the procedure to follow for remote PC assistance.
Choosing Remote Support Software
For remote PC support, choose your remote support software and install it on your own computer. The software you use may depend on your software contract, security requirements, or simply your own preferences. Here we recommend TeamViewer .
Contact the repair company for remote PC assistance
Ask the company representative to verify the workstation you need to enable remote access. Then, connect to the network available for your use. Send the device name and credentials for the remote system to your repair service.
Using your remote desktop software, the repair service can connect to the remote machine. To do this, they will use the device's IP address or name. On most systems, they will also need a username, password, and possibly a domain name to unlock the desktop.
He or she will then perform the necessary troubleshooting and repairs. Also, to ensure good remote PC support, don't forget to test your equipment firsthand. This will ensure the problem has been resolved.
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Remote PC assistance with TeamViewer
If you have an expert in your network, you can give them control of your PC using remote PC support via TeamViewer. Indeed, with the help of TeamViewer, you can temporarily transfer the management of your computer to a third party. This means that this person can look at your computer and study it as if they were sitting in front of it. This is therefore a convenient way to have a constantly crashing computer repaired by a technical service .
What do you need for TeamViewer to work?
To install and use TeamViewer, you obviously need a PC with an internet connection. No matter how bad your PC is, you need the internet to establish a connection with a third party. However, if the internet stops working in normal mode, you can start your computer in Safe Mode. To do this, choose the option: Safe Mode with Networking.
Installing and using TeamViewer for perfect remote PC support
To get remote PC support, download and install the program. During installation, you must specify how you use TeamViewer. Whether it's private and non-commercial, professional or commercial, or a combination of both. Please note that TeamViewer is only free in non-commercial mode. Don't overdo it! If you want to use the program for commercial purposes, you must clearly state this. During installation, it is recommended that you choose the FULL ACCESS option.
After installation, TeamViewer will start automatically. You will see a screen with a username and password. These are two combinations of numbers, where the ID consists of 9 digits (three blocks of three) - and the password consists of 4 digits. You then send both the username and password, via email, SMS or Skype, to a competent PC repair service .
This service then creates a session, entering your username and password. The session is then established, and the other person has control of your computer. Of course, this control lasts until the session ends. After the remote PC assistance ends, the service provider will no longer have access to your computer. Therefore, they can no longer view your files.
Can TeamViewer be trusted and is it safe?
TeamViewer, like many programs, is only as secure as the mind of the person installing it. Handing over control of your computer to a stranger on the internet who offers to "help" you is not safe. You can hand over control of your PC to a qualified service like Electronic Filing . By using TeamViewer, this service can do this safely without having to visit your home first.
Entrust your remote PC assistance to the Electronic Depot
Are you experiencing a PC breakdown and don't know what to do? Don't worry! Thanks to our remote assistance program, we can help you. This way, you don't need to go to the service center to take your laptop or desktop computer. Don't hesitate to contact us .
Furthermore, if it's a problem that can't be resolved remotely, the Electronics Depot is happy to visit you. We are located at 3335 Jean Talon Street East, Montreal, QC, H2A 1W6, Canada.
Conclusion
Remote PC assistance is more possible today than ever before. So, it's time to seize this opportunity and stop worrying about PC breakdowns. Also, if you need to repair your PC or office computer, don't hesitate to contact the Electronics depot .
We will be happy to visit you. You are also welcome to visit our service point, which is open Monday to Friday from 10:00 to 19:00 and Saturday and Sunday from 10:00 to 17:00.
